About FACT Communication

FACT Communication is an advanced cloud-based platform designed to help businesses achieve efficient, scalable, and secure customer engagement. With our solutions, companies can streamline communication across channels and gain valuable insights to drive growth.

We empower businesses to deliver a modern customer experience by integrating Conversational AI, Speech Analytics, and Cloud Telephony in a single platform.

Vision

To create secure, compliant, and efficient financial ecosystems.

Mission

To help institutions prevent fraud, assess risks, ensure compliance and foster customer trust through cutting-edge technology.

Key Offerings

At FACT Communication, we prioritize innovation, security, and ease of use, ensuring that businesses of all sizes can transform their customer engagement strategies while reducing costs and enhancing efficiency. Whether it's managing inbound and outbound calls, automating interactions with AI, or extracting valuable insights from conversations, FACT Communication provides the tools you need to stay ahead in today's fast-paced, digital-first world.

01

Cloud Contact Center

The Cloud Contact Center from FACT Communication is designed to be a dynamic, scalable, and efficient solution for businesses aiming to streamline customer interactions across multiple channels-all from a single, cloud-based platform.

02

Conversational AI Solution

FACT's Conversational AI Solution is designed to automate customer service with intelligent, AI-powered chatbots and virtual assistants that provide seamless, personalized support across channels.

03

Speech Analytics Solution

FACT's Speech Analytics Solution leverages advanced speech recognition to analyze customer calls in real-time, providing valuable insights to enhance service quality and drive informed decisions.

04

Cloud Telephony and Messaging Solutions

Cloud Telephony and Messaging Solutions provide a comprehensive communication framework that enables businesses to connect effectively with customers through voice and text channels.

Cloud Contact Center

Revolutionizing Customer Engagement

Key Features

Omnichannel Support: Seamlessly handle voice, email, and chat.
CRM Integration: Real-time access to customer data for personalized service.
Real-Time Analytics: Track performance, customer satisfaction, and call metrics instantly.
Intelligent Routing: Route calls based on agent skills and availability.
Scalability: Flexible to meet changing business needs without hardware costs..

BENEFITS

Cost Savings: Reduced infrastructure and maintenance costs.
Enhanced Productivity: Streamlined tools for faster resolutions.
Improved Customer Experience: Efficient and personalized interactions.
Data-Driven Insights: Optimize service through actionable analytics.

USE CASE

Cost Savings: Reduced infrastructure and maintenance costs.
Enhanced Productivity: Streamlined tools for faster resolutions.
Improved Customer Experience: Efficient and personalized interactions.
Data-Driven Insights: Optimize service through actionable analytics.

Conversational AI Solution

Automate and Personalize Customer Interactions

FACT's Conversational AI Solution is designed to automate customer service with intelligent, AI-powered chatbots and virtual assistants that provide seamless, personalized support across channels.

FACT's Conversational AI Solution uses intelligent chatbots and virtual assistants to deliver personalized, 24/7 customer service across channels.

Key Features

Natural Language Understanding (NLU): Engages customers effectively.
Multi-Channel Support: Available on chat, social media, and more.
Smart Routing: Escalates complex issues to live agents.
Customizable: Adapts workflows to fit business needs.
24/7 Availability: Provides round-the-clock assistance, enhancing customer convenience.
23 Vernecular Language Integeration.

BENEFITS

Enhanced Efficiency: Automates routine queries.
Improved Satisfaction: Quick, personalized responses.
Cost Savings: Reduces support team workload.

USE CASE

Order Tracking
Returns and Refunds
Product Recommendations
24/7 Availability
Training and Education

Speech Analytics Solution

Unlock Insights from Every Conversation

FACT's Speech Analytics Solution leverages advanced speech recognition to analyze customer calls in real-time, providing valuable insights to enhance service quality and drive informed decisions.

Scenario:

A financial services company faces high call volumes in its support center, with frequent customer complaints about long wait times and inconsistent responses. The company wants to improve service quality and better understand customer concerns.

Key Features

Real-Time Transcription: Converts speech to text instantly, making calls searchable and actionable.
Sentiment Analysis: Identifies customer emotions, helping agents respond more effectively.
Trend Identification: Highlights recurring issues, enabling proactive improvements.
Agent Performance Metrics: Tracks metrics like talk time, keyword usage, and customer satisfaction to assess and improve agent performance.
Compliance Monitoring: Ensures calls adhere to regulatory and quality standards, reducing risk.

BENEFITS

Better Customer Experience: Insights help agents respond effectively.
Enhanced Training: Data-driven training based on real conversations.
Efficiency: Automates call reviews and analysis.

USE CASE

Training and Quality Evaluation
fraud and Crime detection
Legal and Compliance

Cloud Telephony and Messaging Solutions

Empowering Seamless Communication

Cloud Telephony and Messaging Solutions provide a comprehensive communication framework that enables businesses to connect effectively with customers through voice and text channels.

Cloud Telephony and Messaging Solutions, businesses can create a robust communication ecosystem that enhances customer engagement, improves service efficiency, and drives growth

Key Features

VoIP Technology: High-quality voice communication over the internet.
IVR Systems: Automated call routing for efficient customer interaction.
Call Recording: Captures calls for compliance and quality assurance.
Number Masking: Protects customer privacy.
Auto-Dialers: Automates outbound calls for marketing and follow-ups.
Multi-Channel Support: Communicates via SMS, email, chat, and social media.
Automated Alerts: Sends notifications and reminders to customers.
Rich Media Messaging: Incorporates images and links for engagement.
AI Chatbots: Provides instant support for common inquiries.
Segmentation: Personalizes messaging based on customer data.

BENEFITS

Unified Communication: Integrates voice and messaging channels for a seamless customer experience, ensuring consistent communication.
Improved Customer Experience: Provides multiple touchpoints for customers to engage, enhancing overall satisfaction and loyalty.
Operational Efficiency: Streamlines communication processes, reducing response times and improving service delivery.
Data-Driven Insights: Combines analytics from both telephony and messaging to offer a comprehensive view of customer interactions and preferences.

What Sets Us Apart ?

We differentiate ourselves through innovative technology and comprehensive solutions that include Cloud Telephony, Messaging Solutions, and AI-driven analytics, all tailored to meet the unique needs of various industries.

01

Cloud Contact Center

02

Conversational AI Solution

FACT's Conversational AI Solution is designed to automate customer service with intelligent, AI-powered chatbots and virtual assistants that provide seamless, personalized support across channels.

03

Speech Analytics Solution

FACT's Speech Analytics Solution leverages advanced speech recognition to analyze customer calls in real-time, providing valuable insights to enhance service quality and drive informed decisions.

04

Cloud Telephony and Messaging Solutions

Cloud Telephony and Messaging Solutions provide a comprehensive communication framework that enables businesses to connect effectively with customers through voice and text channels.

Why FACT as Communication Partner ?

Choosing FACT as your communication partner means opting for a transformative approach to customer engagement. Here's why:

Empowering Business with Innovative IT Solutions and Risk Assessment Experts

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